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We are proud to announce, that we've just released LiveAgent - our full featured help desk and live chat software integrated into one support platform.
It is software, which we've used in Quality Unit for support of our own customers from November 2010 and results are amazing. We were able to minimize average response time nearly 5 times and number of satisfied customers increased significantly (together with sales of Post Affiliate Pro).
We have a deal for everyone interested to get license of LiveAgent Professional (value $1499):
Deal: Translate LiveAgent to language, which we don't have yet in our list and get license for free.
What should you do to to apply for such license ?
1. Contact our support (use live chat button or write email to support@qualityunit.com. Let us know, which language you would like to translate. We prefer native speakers for specific language)
2. Wait until support agent will contact you and confirm, that offered language is not translated yet. Together with confirmation you will get language file in csv format. We will try to translate language file with automatic translation through Google Translate, but you will need to verify every line of translation file. (about 2200 lines with in average 2-3 words in each line)
3. Send us the verified and fully translated file. (Before submitting file back to us, you can test your translation file by importing your file into trial LiveAgent account, which you can create on our website for free: www.qualityunit.com/liveagent/)
4. We will send you in return access to license of LiveAgent - Professional Edition.
Thank you for cooperation and I hope you will enjoy our offer.
Even big brands doesn't know, that Internet users are lazy. In last few days I saw multiple web sites, which works perfectly fine, if you type into URL domain name including www, but doesn't work if you typed in domain name without www.
Just today I browsed website of Porsche (Slovak localization) ...
If you didn't check your own domain yet, now is the right time. Just open new browser window and type in your domain without www ... Are you surprised what was displayed ? :-)
UPDATE (30th May 2011): To be fair, I notified Porsche about the problem with their website. I've checked the website few days later and what a surprise! Administrators at Porsche did their job and fixed the bug. Well done guys!
Some of you asked me about Quality Unit development plans. I know, we didn't informed you in last weeks too much, so I would like to do it now.
I will publish just a small notes about the project, where we focused main development power in last weeks.
As you k
Yesterday I was interviewed by Geno Prussakov (founder of AM Navigator) about affiliate software, affiliate networks and Post Affiliate Pro.
First time I saw Geno during Affiliate Summit East 2010 in Las Vegas. His session '20 Affiliate Program Management Mistakes To Avoid' was one of the most interesting sessions from Affiliate Summit East 2010 - not just because he had half of the session problems with laptop used for presentation :-). Some weeks after we were in contact through some posts in A Best Web Forum
It was nice surprise for me, when he asked me to make a short interview together about affiliate software and Post Affiliate Pro.
If you are interested, feel free to read more here...
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