LiveAgent has evolved beyond simple HTML to fully interactive support platform that allows an enhanced user experience. LiveAgent features a highly-unique, Web 2.0-based user interface for maximum efficiency with minimum training.
LiveAgent is a 100% web-based application that requires absolutely no installation, no upgrades for support staff. The easy-to-use interface is designed with company workflow and efficiency in mind since the graphical interface; simple features, buttons and menus won’t distract users. The application is fully customizable to be setup to integrate perfectly with your company’s departments and workflow. LiveAgent can be tailored to your business and branded with your company’s unique likeness, including logos, pictures of staff members, and much more.
LiveAgent is highly efficient and stable. Visitors and agents notice immediate response times when chatting, without any delays. This is due to the fact that we use no polling requests when getting new messages, but only persistent event driven connections. In addition, the application is designed to be extremely responsive by loading data only when needed (true Web 2.0 application).
Companies looking to increase staff productivity, with agents actually working instead of wasting time learning to use software; should experience the difference of Web 2.0 with LiveAgent.
