Chat
Live chat and real time
Help Desk
Full size email and
All-in-One
Complete multi-channel|
Live Chat
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Help Desk
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Support Channels
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Emails
Tickets can be created and updated by email.
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included
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included
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Chat
Chat with your potential customers. Monitor online visitors in real time.
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included
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included
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Facebook Support
Turn Facebook wall messages into tickets. Your answers will reach also friends of your customers.
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included
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Twitter Support
Help on all fronts! Monitor and answer all influential tweets from one place.
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included
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Voice
Interact with people on landlines and cell phones or add click-to-call button (PC-to-PC) on your website.
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included
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Contact forms
Beautiful, fully customizable and easy to use contact forms. Collect, manage and answer feedback.
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included
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included
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included
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Knowledge Base
Turn support into community activity and teach your customers to help themselves.
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included
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included
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included
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Forum
Increase user participation and launch discussions. Get forum integrated into knowledge base.
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included
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included
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included
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Feedback and Suggestions
Let customers tell you new ideas and start prioritizing ideas through votes.
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included
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included
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included
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User Interface
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100% Web-based
No need to install and maintain additional software. All browsers supported.
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included
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included
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included
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Brandable
Customize LiveAgent to match your brand's look and feel.
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included
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included
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included
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Multilingual
More than 10 languages. Offer multilingual support to your visitors.
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included
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included
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included
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Customizable
Extend or change functionality with custom PHP plugins.
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included
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included
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included
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Remote Administration
Web based administration from any place on the Internet.
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included
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included
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included
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Ticket Management
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Hybrid Tickets
Handle mail, chat or phone support channels in the same ticket.
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included
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Ticket Transfers
Assign the conversation to the right department or team member easily.
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included
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included
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included
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Departments
Match your organizational structure, group your agents by responsibility and grant access rights.
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included
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included
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included
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Ticket Responsibility
Set ticket ownership and responsibility. Take, dispatch and release a ticket to particular agent.
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included
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included
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included
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Rules and Workflows
Automate support tasks and define custom workflows.
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included
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included
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included
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Tags
Tags are simply words you can use to add more context to tickets.
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included
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included
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included
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E-Mail Notifications
Setup notification about any important event in your support platform.
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included
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included
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included
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Email Templates
Customize outgoing system emails to fit your brand.
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included
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included
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included
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Custom Filters
Create custom filters in the ticket list and activate them with single click.
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included
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included
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included
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Ticket Editor
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Online Collaboration
View in real time who is reading and answering tickets. See drafts of the messages in real time.
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included
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included
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included
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Canned Messages
Answer frequently asked questions with ready-to-use predefined answers.
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included
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included
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included
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Keyboard Shortcuts
All frequently-used actions have their own keyboard shortcuts.
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included
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included
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included
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Attachments and File uploads
Allow users to send attachments in emails and during chats, in both directions.
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included
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included
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included
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Mail Accounts
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POP3 Accounts
Read emails from an unlimited number of POP3 accounts and convert them into tickets.
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included
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included
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Email Piping
Convert mails into tickets same second as they were received by mail server.
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included
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included
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SMTP Accounts
Send emails through your own SMTP server.
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included
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included
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included
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Chat Features
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Online/Offline Status
Show availability of your chat operators and choose custom start buttons for each status.
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included
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included
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Offline Messages
Show the contact form to visitors if there is no agent available for chat.
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included
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included
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Builtin Chat Buttons
Activate ready to use chat buttons prepared by our designers.
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included
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included
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Customizable Buttons
Fully customizable image or HTML buttons to fit your website's design.
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included
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included
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Customizable Chat Windows
Easy wizard will lead you through chat window customization.
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included
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included
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Sound Alerts
Agents and visitors are notified on new messages or chats by sound alerts.
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included
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included
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Visual Alerts
Desktop notifications let you know when you have a new email or chat message.
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included
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included
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Canned Greetings
Easily customize chat greeting messages.
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included
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included
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Concurrent Chat Sessions
Define how many concurrent chat sessions an agent can handle.
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included
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included
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Typing indicator
Both the visitor and the agent know when the other is typing a message.
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included
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included
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Psychic mode
Let agent to see visitor's message before he submits it. Agent can answer messages much faster.
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included
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included
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Proactive Chat Invitations
Engage more visitors and turn them into customers. Be the first who will invite them to chat.
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included
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included
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Chat Routing
Sophisticated routing algorithm will automatically route incoming chat messages to the correct agents.
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included
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included
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Waiting Queue
Notify waiting visitors of their queue position in the chat queue.
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included
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included
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Contact Form features
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Contact Form Builder
Easy to use and intuitive contact form builder, no coding skills required.
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included
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included
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included
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Custom Fields
Fully customizable form fields.
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included
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included
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included
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Custom Design
Each of your forms can have custom design. Choose from ready to use designs and pick your own color scheme.
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included
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included
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included
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File Uploads
Let customers share files with you in userfriendly contact forms.
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included
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included
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included
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Smooth Integration
Just copy and paste ready html widget into your website. No coding required!
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included
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included
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included
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Social Networks Support
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Facebook Wall Messages
Turn Facebook wall messages into tickets and answer them. Get more likes. Reach friends of your customers.
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included
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Twitter
Turn tweets into tickets, answer them or retweet. Reach more people, build back-links.
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included
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Improved FB Wall and Twitter Security
Support agents don't need to be Facebook Page or Twitter account administrators to answer wall posts.
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included
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Archive Tweets and Facebook messages
Archive all tweets and FB wall messages about your brand for easy access and search.
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included
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Facebook Login
Single click login for your customers to access their tickets.
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included
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Tracking
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Returning Visitor Identification
Allow agents to look up former tickets of visitors.
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included
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included
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Visitor history & transcripts
Support agents can make detailed notes about visitors and track all previous tickets.
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included
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included
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included
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Referrer Identification
Track where customers came from and how customers found your website.
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included
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included
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Visitor's Time Zone and Current Time
Show your agent the current visitor's time and time zone.
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included
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included
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included
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Geolocation
Accurate information about the geographic location of your website visitors
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included
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included
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Analytics
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Satisfaction Rating
Capture your customer's satisfaction after each chat or email. It's a quick way to identify helpful support agents in your team.
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included
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included
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included
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Online Visitor Monitoring
Get real-time, quick overviews about visitors currently browsing your website.
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included
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included
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Online Visitors Map
See in real-time which countries the visitors browsing your website are coming from.
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included
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included
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Performance Reporting
Get detailed overviews about the performance of your support agents.
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included
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included
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included
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Services
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Installation
Installation by our staff is free of charge. Just contact us to get free installation service.
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included
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included
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included
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Integration
Request free help with the integration of chat buttons into your website!
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included
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included
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included
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Branding free
Replace LiveAgent logo in footer with own text. (One time fee only)
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$100
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$100
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$100
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Lifetime Updates
Update your own installation any time in the future with latest release. (Downloadable licenses only, one time fee only)
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$149
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$149
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$149
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