Customer Support Platform

Easy way to track, respond and solve your customer's issues.

How can it help me?

Be Everywhere Your Customers Are

LiveAgent will help you to answer mails, chats, Facebook wall messages, Twitter, feedback forms, Forum posts and phone calls from one integrated environment.


LiveAgent is often used as brand monitoring and social media support tool.

 

LiveAgent will grow with you.

Simply choose support channels you need now. Next support channels you can use in the future as you will need them.

Customers told us...

Our existing customers told us ...

  • Facebook and Twitter support - "...no more switching between multiple social platforms, we have all tweets and messages in one place."

  • Forum - "...great support forum with real time agent answers, promoted answers and finally no spam!"

  • Knowledge Base - "We love knowledge base search widget and as-you-type knowledgebase suggestions in contact forms, now we answer 30% less tickets"

  • Phone and PC-to-PC calls - "...one click, one call and website visitor was turned into customer. It was so easy!"

  • Email - "LiveAgent sorted our company mail communication. Now we have full control over all mail accounts."

  • Chat - "We tried a lot of chat softwares. LiveAgent is the top! File sharing, psychic mode, chat routing - all is so natural."

More testimonials

Michal Mesko, Martinus
Martin, Slovakia

We tried several different helpdesk systems in past years. Then we discovered LiveAgent and it blew us away - first of all solutions out there to combine all areas of our customer care - e-mails, web-based tickets, social networks, live chat and knowledge base - seamlessly into one suite.

PS: Their customer support is truly awesome!

Support channels: Mails, Facebook, Twitter, Knowledge Base

Lisa-Marie Welsh, Crafty Coding
Hämeenlinna, Finland

LiveAgent is fantastic, my customers like it, I like it and even my mother can use it.

Support channels: Chat, Contact Forms, Mail

Live feedback

4.8 / 5
Average rating based on 1863 customer reviews.
4 hours ago said from Philadelphia, US about Svetozar Sadecky:
great job
5 hours ago said from PH about Svetozar Sadecky:
thank you
5 hours ago said from Fremont, US about Svetozar Sadecky:
Good service
9 hours ago said from San Gabriel, US about Svetozar Sadecky:
Thank you!
10 hours ago said from Strathpine, AU about Svetozar Sadecky:
Awesome service.
15 hours ago said from Norfolk, US about Mikulas Ruzek:
You did good. You answered all of my questions in a timely manner.
16 hours ago said from Poissy, FR about Mikulas Ruzek:
Problem solved: [[www.AFFlight.fr]] thank you
18 hours ago said from Jacksonville, US about Mikulas Ruzek:
very help full
18 hours ago said from Philadelphia, US about Svetozar Sadecky:
cool
19 hours ago said from Largo, US about Brano Nemec:
Brano was great. He took the time to explain everything and answer all my questions
20 hours ago said from Pretoria, ZA about Matej Milko:
really great service...
21 hours ago said from Poznan, PL about Jan Duris:
get him a puppy
21 hours ago said from Norwich, GB about Matej Milko:
Great support!
22 hours ago said from Dubai, AE about Svetozar Sadecky:
thanks a lot for the help svetozar, this guy is create =)
22 hours ago said from Dubai, AE about Svetozar Sadecky:
Great Help =) Thanks alot

QualityUnit and X-Cart partner to offer e-commerce solution to online merchants

X-Cart offers 10% discount on pricing of X-Cart GOLD and X-Cart PRO editions with or without modules to all QualityUnit clients.

more information »

© 2004-2012 QualityUnit.com, All rights reserved