Customer support tickets can be created and updated by email. Natural email communication is converted into tickets automatically.
Chat with your potential customers. Monitor online visitors in real time.
Manage multiple Twitter accounts. Track your brand mentions. Answer and archive tweets.
Turn Facebook wall messages into tickets. Your answers will reach more people.
Great Support = Effective Marketing
Fully customizable and easy to use web ticket forms. Collect, manage and answer feedback.
Capture and reuse knowledge, encourage customers to help themselves
Build community around your business. Let your customers to interact with themselves.
Phone and PC-to-PC voice support for your website.
Listen to your customers. Start prioritizing new ideas through votes. Show progress of implementation.
No need to install and maintain additional software. All browsers supported.
Offer multilingual support to your visitors. User interface is translated to more than 10 languages.
Extend or change functionality with custom PHP plugins.
Match your organization structure, group agents by knowledge, responsibility and privileges.
Assign the conversation to the right department or team member easily.
Handle mail, chat or phone support channels in the same ticket.
Set ticket ownership and responsibility. Take, dispatch and release a ticket to particular agent.
Automate support tasks and define custom workflows.
Setup notification about any important event in your support platform.
Customize outgoing system emails to fit your brand.
Create custom filters in the ticket list and activate them with single click.
View in real time who is reading and answering tickets. See drafts of the messages in real time.
Answer frequently asked questions with ready-to-use predefined answers.
All frequently-used actions have their own keyboard shortcuts.
Allow users to send attachments in emails and during chats, in both directions.
Read emails from an unlimited number of POP3 accounts and convert them into tickets.
Send emails to your customers through your own SMTP servers.
Convert mails into tickets same second as they were received by mail server.
Show availability of your chat operators and choose custom start buttons for each status.
Show the contact form to visitors if there is no agent available for chat.
Activate ready to use chat buttons prepared by our designers.
Fully customizable image or HTML buttons to fit your website's design.
Embedded chat in your page or chat window as popup? Our wizard will lead you through chat window customization.
Agents and visitors are notified on new messages or chats by sound alerts.
Desktop notifications let you know when you have a new email or chat message.
Easily customize chat greeting messages.
Define how many concurrent chat sessions an agent can handle.
Both the visitor and the agent know when the other is typing a message.
Let agent to see visitor's message before he submits it. Agent can answer messages much faster.
Engage more visitors and turn them into customers. Be the first who will invite them to chat.
Sophisticated routing algorithm will automatically route incoming chat messages to the correct agents.
Notify waiting visitors of their queue position in the chat queue.
Let visitors to keep history about their chats with your operators.
Easy to use and intuitive contact form builder, no coding skills required.
Fully customizable form fields helps you to gather information you need.
Each of your forms can have custom design. Choose from ready to use designs and pick your own color scheme.
Let customers share files with you in userfriendly contact forms.
Just copy and paste ready html widget into your website. No coding required!
Allow agents to look up former tickets of visitors.
Support agents can make detailed notes about visitors and track all previous tickets.
Track where customers came from and how customers found your website.
Show your agent the current visitor's time and time zone.
Accurate information about the geographic location of your website visitors
Capture your customer's satisfaction after each chat or email. It's a quick way to identify helpful support agents in your team.
Get real-time, quick overviews about visitors currently browsing your website.
See in real-time which countries the visitors browsing your website are coming from.
Get detailed overviews about the performance of your support agents.
