Easily manage company email communication, mail accounts,
feedback and contact form requests, all in one place.
Match your organization structure, group agents by knowledge, responsibility and privileges.
Assign the conversation to the right department or team member easily.
Handle mail, chat or phone support channels in the same ticket.
Set ticket ownership and responsibility. Take, dispatch and release a ticket to particular agent.
Automate support tasks and define custom workflows.
Setup notification about any important event in your support platform.
Customize outgoing system emails to fit your brand.
Create custom filters in the ticket list and activate them with single click.
Customer support tickets can be created and updated by email. Natural email communication is converted into tickets automatically.
Fully customizable and easy to use web ticket forms. Collect, manage and answer feedback.
Turn Facebook wall messages into tickets. Your answers will reach more people.
Great Support = Effective Marketing
No need to install and maintain additional software. All browsers supported.
Offer multilingual support to your visitors. User interface is translated to more than 10 languages.
Extend or change functionality with custom PHP plugins.
View in real time who is reading and answering tickets. See drafts of the messages in real time.
Answer frequently asked questions with ready-to-use predefined answers.
All frequently-used actions have their own keyboard shortcuts.
Allow users to send attachments in emails and during chats, in both directions.
Read emails from an unlimited number of POP3 accounts and convert them into tickets.
Send emails to your customers through your own SMTP servers.
Convert mails into tickets same second as they were received by mail server.
Easy to use and intuitive contact form builder, no coding skills required.
Fully customizable form fields helps you to gather information you need.
Each of your forms can have custom design. Choose from ready to use designs and pick your own color scheme.
Let customers share files with you in userfriendly contact forms.
Just copy and paste ready html widget into your website. No coding required!
Allow agents to look up former tickets of visitors.
Support agents can make detailed notes about visitors and track all previous tickets.
Track where customers came from and how customers found your website.
Show your agent the current visitor's time and time zone.
Accurate information about the geographic location of your website visitors
Capture your customer's satisfaction after each chat or email. It's a quick way to identify helpful support agents in your team.
Get real-time, quick overviews about visitors currently browsing your website.
See in real-time which countries the visitors browsing your website are coming from.
Get detailed overviews about the performance of your support agents.
