LiveAgent is fantastic, my customers like it, I like it and even my mother can use it.
Support channels: Chat, Contact Forms, Mail
We tried several different helpdesk systems in past years. Then we discovered LiveAgent and it blew us away - first of all solutions out there to combine all areas of our customer care - e-mails, web-based tickets, social networks, live chat and knowledge base - seamlessly into one suite.
PS: Their customer support is truly awesome!
Support channels: Mails, Facebook, Twitter, Knowledge Base
I run a busy call centre that offers 24/7 chat, email and phone support for the online gaming industry (casino and backgammon) in The Caucasus.
After trying a number of different systems, both free and paid, I decided to go with Live Agent.
Not only was this a surprisingly cost effective option, it was a feature packed option that worked straight out of the box.
Customer service is unmatched! Spoke to LiveAgent immediately all the way through installation process! It was a no-brainer from my end. Zbynek took care of everything while staying in constant communication until completion.
Much thanks!
Support channel: Mails
As a leading language center in Antalya we don’t like to be 2nd or 3rd. LiveAgent helps us to attract customers right from the first visit of our website. PC-to-PC call button allows us to talk to the visitors from PC.
I remember the time we answered mails from Outlook, it was so hard to manage company emails. Now we use LiveAgent and we are sure that every email is answered in time.
LiveAgent is so easy to manage – even children can do it.
Support channels: Chat, Mail, Voice Support, Knowledge base
Viktor of Quality Unit has gone above and beyond with his technical know-how and his prompt, ultra-friendly customer service! I'm so glad that I found Quality Unit and I look forward to our growing relationship as my online operation evolves.
Thank you for your follow-up. I already working with Support Center. The installation was easy! The Support Center is an excellent software. Now I am using the free version. In the future, certainly I'll upgrade to pay version. Very Thank You!
I am very pleased with the prompt and professional support that my team has received from QualityUnit. The software works well and there's a great support team behind it.
Guys, just wanted to congratulate on a fine piece of software. I haven't used POP too much but it's a pleasure to see this unprecedented attention to details. I came across free version of support center and it's just another nail in the coffin. You don't usually see such clean interface and again, attention to details. You really made my day :-) You probably should be called SUPER quality unit
Support Center can be purchased for running on your own server, or can be rented as a hosted application on Quality Unit's own servers. It's function is to provide a Helpdesk application to businesses who's own Support function works primarly through e-mail. Users drop you an e-mail, Support Center logs it and allocates it a ticket, and all actions on that ticket are recorded and actioned within Support Center's Ajax-based Web Interface.
It took me about 8 hours to get it up and running. In both cases the actual installation of SupportCentre was VERY easy. I must say you did a good job. My IT company uses Windows and is familiar with it, but I was giving linux a go and therefore it took so long - not to mention the experience I now have with linux.
I used ubuntu server and also tried ubuntu dekstop. The prodcut itselfis just great. It is very easy to use and at the same time comprehensive. The reason I have the free version at this point in time is to eval it and also I'm the only one in my company.
QualityUnit not only has a great software, but their customer service/support is superb as well. We had a number of technical issues to deal with and QualityUnit support was always there for us. They responded on time and helped us resolve all of our issues. I believe they go way beyond what their responsibility is.
I am impressed with the fast and helpful support that was included in the very affordable price for Support Center. The software is professional and easy to use. I can recommend Support Center to anyone interested in making their customer service better and more effective.
RGF Estates is one of the largest realtor of virtual land in
Second Life © and we had to struggle hard recently to manage our support processes for a constantly growing base of Second Life © Residents. I´ve reviewed over weeks hundreds of free- and shareware applications which may meet our companies and customers needs. I must resume, that only LiveAgent convinced me in first place.
LiveAgent actually is a powerful, feature rich but easy understandable ALL-IN-ONE Helpdesk, nothing to compare with. Gratulations to Development Team and many thanks to Support Team.
We are a direct seller for mobile Solutions (SMS). www.smskaufen.com
You made the best Support-System! We have to handle about 5500 business customers and about 10.000 private customers. We tried a lot of systems, but no system was so easy, so perfect like yours! Thanks for that.
We are a Romanian IT consulting company (www.ka-te.ro) and besides consultancy we are also offering Remote Administration services. We have installed your software in one of the biggest medical company in Romania and it was really appreciated.
We are very happy at www.webhostingsearch.com for recognizing giving unremarkable customer support
software. With this, we have awarded Quality Unit and LiveAgent as one of the best and highly recommended web tools to date. Congratulations and hope to see more great offers soon!
