Development of Support Center

Here you can get information about what we are cooking in development lab:

• new or suggested features
• changes and additional functionality

You can also suggest new feature for a product using the Suggest Form.

Support Center powerful and easy-to-use suport center software. It allows you to take control of your company email inbox, and productively handle interactions between you and your clients. Expected release date: Mid 2007  Features confirmed (Features that will be implemented in the new version) Live Help live support system for Web sites will allow your visitors to chat with your support staff. Its functions will include unlimited operators, unlimited departments, chat initiation, click tracking, Web site traffic monitoring, and more. Knowledge Base & FAQ Knowledge Base will help your customers find answers to their questions before sending emails to you, thus saving a lot of support load. It will be possibel to create multiple knowledge bases and FAQs, public and private.  Features suggested (Features suggested by users, not confirmed) SLA support Service Level Agreement - will allow you to define more exactly what are your service levels, response times to tickets, what is your working time To Do organizer Agents will be able to create To Do lists with tickets, global or agent-specific, to keep track of all the things that need to get done. Download Manager will allow you to manage content you provide for download - eBooks, docummentation, files, software, product executables. It will contain download protection system with member\s area for delivering e-goods after client purchases. Troubleshooter wizard will allow you to create Troubleshooting wizard, leading the customer to the solution through the series of questions and answers. Similar to Troubleshooter in Microsoft Windows