Agent panel - first screen with tickets (emails) view
You can easily filter only tickets that belong to you or your queue. There are mass actions that help you manage multiple tickets at once.

Ticket opened
You can view the ticket (email), with full history of communication and other useful information below.

Replying ticket
Agent writes his reply over the web, using the rich text editor. You can attach images and files, add CCs, BCCs, change ticket status, owner and much more.

Users

User detail
User can change his details and add signature, that will be added to every replied email.

Tickets replied by user
You can easily check the history of tickets replied by this user.

Settings

Mail accounts settings
Configure multiple mail accounts to feed the Support Center. Thanks to it's powerful parser, SC can load houndreds emails per minute.

Parsing rules
Flexible parsing rules allow you to organize your email into queues, change it's status, priority, automaticaly assign it to agent, etc.

Parsing rules
Flexible parsing rules allow you to organize your email into queues, change it's status, priority, automaticaly assign it to agent, etc.

Logs
Support Center logs everything it does. You can check whe your agents logged in, when emails were received or sent.