Customer Support Platform

Easy way to track, respond and solve your customer's issues.

How can it help me?

Be Everywhere Your Customers Are

LiveAgent will help you to answer mails, chats, Facebook wall messages, Twitter, feedback forms, Forum posts and phone calls from one integrated environment.


LiveAgent is often used as brand monitoring and social media support tool.

 

LiveAgent will grow with you.

Simply choose support channels you need now. Next support channels you can use in the future as you will need them.

Customers told us...

Our existing customers told us ...

  • Facebook and Twitter support - "...no more switching between multiple social platforms, we have all tweets and messages in one place."

  • Forum - "...great support forum with real time agent answers, promoted answers and finally no spam!"

  • Knowledge Base - "We love knowledge base search widget and as-you-type knowledgebase suggestions in contact forms, now we answer 30% less tickets"

  • Phone and PC-to-PC calls - "...one click, one call and website visitor was turned into customer. It was so easy!"

  • Email - "LiveAgent sorted our company mail communication. Now we have full control over all mail accounts."

  • Chat - "We tried a lot of chat softwares. LiveAgent is the top! File sharing, psychic mode, chat routing - all is so natural."

More testimonials

Michal Mesko, Martinus
Martin, Slovakia

We tried several different helpdesk systems in past years. Then we discovered LiveAgent and it blew us away - first of all solutions out there to combine all areas of our customer care - e-mails, web-based tickets, social networks, live chat and knowledge base - seamlessly into one suite.

PS: Their customer support is truly awesome!

Support channels: Mails, Facebook, Twitter, Knowledge Base

Lisa-Marie Welsh, Crafty Coding
Hämeenlinna, Finland

LiveAgent is fantastic, my customers like it, I like it and even my mother can use it.

Support channels: Chat, Contact Forms, Mail

Live feedback

4.8 / 5
Average rating based on 1866 customer reviews.
5 minutes ago said from GR about Martin Vlk:
Very Helpfull !!!
44 minutes ago said about Svetozar Sadecky:
Hello are u there?
1 hours ago said about Jan Duris:
Thanks for your help.
2 hours ago said from Norwich, GB about Jan Duris:
Super fast service
2 hours ago said from Jaipur, IN about Jan Duris:
gud guy.. told me franky about whatever he knows about me problem..
2 hours ago said from GR about Jan Duris:
Very Good !!!!
2 hours ago said from Pestszentlorinc, HU about Jan Duris:
Jan was very patient and useful
4 hours ago said from CY about Jan Duris:
Great Support!!
4 hours ago said from NL about Martin Nagy:
cool guy
5 hours ago said about Martin Nagy:
great!!!
5 hours ago said from Bangalore, IN about Martin Nagy:
thanks
10 hours ago said from Philadelphia, US about Svetozar Sadecky:
great job
10 hours ago said from PH about Svetozar Sadecky:
thank you
11 hours ago said from Fremont, US about Svetozar Sadecky:
Good service
14 hours ago said from San Gabriel, US about Svetozar Sadecky:
Thank you!

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X-Cart offers 10% discount on pricing of X-Cart GOLD and X-Cart PRO editions with or without modules to all QualityUnit clients.

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