Customer Support Platform

Easy way to track, respond and solve your customer's issues.

How can it help me?

Be Everywhere Your Customers Are

LiveAgent will help you to answer mails, chats, Facebook wall messages, Twitter, feedback forms, Forum posts and phone calls from one integrated environment.


LiveAgent is often used as brand monitoring and social media support tool.

 

LiveAgent will grow with you.

Simply choose support channels you need now. Next support channels you can use in the future as you will need them.

Customers told us...

Our existing customers told us ...

  • Facebook and Twitter support - "...no more switching between multiple social platforms, we have all tweets and messages in one place."

  • Forum - "...great support forum with real time agent answers, promoted answers and finally no spam!"

  • Knowledge Base - "We love knowledge base search widget and as-you-type knowledgebase suggestions in contact forms, now we answer 30% less tickets"

  • Phone and PC-to-PC calls - "...one click, one call and website visitor was turned into customer. It was so easy!"

  • Email - "LiveAgent sorted our company mail communication. Now we have full control over all mail accounts."

  • Chat - "We tried a lot of chat softwares. LiveAgent is the top! File sharing, psychic mode, chat routing - all is so natural."

More testimonials

Michal Mesko, Martinus
Martin, Slovakia

We tried several different helpdesk systems in past years. Then we discovered LiveAgent and it blew us away - first of all solutions out there to combine all areas of our customer care - e-mails, web-based tickets, social networks, live chat and knowledge base - seamlessly into one suite.

PS: Their customer support is truly awesome!

Support channels: Mails, Facebook, Twitter, Knowledge Base

Lisa-Marie Welsh, Crafty Coding
Hämeenlinna, Finland

LiveAgent is fantastic, my customers like it, I like it and even my mother can use it.

Support channels: Chat, Contact Forms, Mail

Live feedback

4.8 / 5
Average rating based on 1841 customer reviews.
2 hours ago said from CH about Martin Vlk:
excellent
2 hours ago said from Jakarta, ID about Martin Vlk:
A++++++++, Great Help as always
2 hours ago said from Quezon City, PH about Martin Vlk:
Thank you Martin. I can say only good things!
2 hours ago said from CH about Martin Vlk:
Excellent
3 hours ago said from Fort Lauderdale, US about Martin Vlk:
Martin is great!
5 hours ago said from Istanbul, TR about Martin Vlk:
quick help
6 hours ago said from MA about Martin Vlk:
the perfect guy
11 hours ago said from Tel Aviv, IL about Martin Vlk:
Great Help!!
11 hours ago said from Hanoi, VN about Martin Vlk:
very kind
11 hours ago said from Kuala Lumpur, MY about Martin Vlk:
Thanks for the help1
19 hours ago said from Atlanta, US about Svetozar Sadecky:
nice person
20 hours ago said from Glendale, US about Svetozar Sadecky:
thanks!
20 hours ago said from Santa Rosa, US about Svetozar Sadecky:
Great help. Thanks again.
22 hours ago said from Lompoc, US about Svetozar Sadecky:
Svetosar has always given great help for PAP and got me started on Live AGent today. I am a happy buyer.
23 hours ago said from Fremont, US about Martin Svitek:
Thanks for the excellent customer service.

QualityUnit and X-Cart partner to offer e-commerce solution to online merchants

X-Cart offers 10% discount on pricing of X-Cart GOLD and X-Cart PRO editions with or without modules to all QualityUnit clients.

more information »

© 2004-2012 QualityUnit.com, All rights reserved