Pay As You Go
| Live Agent will be installed in our cloud. We handle backups, traffic and performance tunning. |
Live chat and real time
visitor monitoring
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Full size email and ticketing solution
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Complete customer support platform with hybrid chat and email tickets
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Business account
14-days trial, no credit card required, 3 agents included
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$19 /month
additional agent: $7 /month
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$19 /month
additional agent: $5 /month
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$39 /month
additional agent: $9 /month
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Free account
No credit card required
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max 50 chats /month
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max 50 tickets /month
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max 50 chats or tickets /month
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Downloadable Software
| Live Agent software will be installed on your own server (free installation by our staff included), you have 100% control over your data. Only one time fee, no hidden charges included. |
Live chat and real time
visitor monitoring
|
Full size email and ticketing solutiom
|
Complete customer support platform with hybrid chat and email tickets
|
|---|---|---|---|
|
Small business
3 agents included
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$199
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$149
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$299
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Medium business
10 agents included
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$399
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$299
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$599
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Large business
100 agents included
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$599
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$499
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$999
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Compare features
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Support Channels
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Emails
Tickets can be created and updated by email.
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included
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included
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Chat
Chat with your potential customers. Monitor online visitors in real time.
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included
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included
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Contact forms
Beautiful, fully customizable and easy to use contact forms. Collect, manage and answer feedback.
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included
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included
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included
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Knowledge Base
Turn support into community activity and teach your customers to help themselves.
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included
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included
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included
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User Interface
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100% Web-based
No need to install and maintain additional software. All browsers supported.
|
included
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included
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included
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|
Brandable
Customize Live Agent to match your brand's look and feel.
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included
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included
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included
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Multilingual
More than 10 languages. Offer multilingual support to your visitors.
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included
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included
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included
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Customizable
Extend or change functionality with custom PHP plugins.
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included
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included
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included
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Remote Administration
Web based administration from any place on the Internet.
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included
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included
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included
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Ticket Management
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Hybrid Tickets
Handle mail, chat or phone support channels in the same ticket.
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included
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||
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Ticket Transfers
Assign the conversation to the right department or team member easily.
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included
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included
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included
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Departments
Match your organizational structure, group your agents by responsibility and grant access rights.
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included
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included
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included
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|
Ticket Responsibility
Set ticket ownership and responsibility. Take, dispatch and release a ticket to particular agent.
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included
|
included
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included
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Rules and Workflows
Automate support tasks and define custom workflows.
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included
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included
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included
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Tags
Tags are simply words you can use to add more context to tickets.
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included
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included
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included
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E-Mail Notifications
Setup notification about any important event in your support platform.
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included
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included
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included
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Email Templates
Customize outgoing system emails to fit your brand.
|
included
|
included
|
included
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|
Custom Filters
Create custom filters in the ticket list and activate them with single click.
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included
|
included
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included
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|
Ticket Editor
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Online Collaboration
View in real time who is reading and answering tickets. See drafts of the messages in real time.
|
included
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included
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included
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Canned Messages
Answer frequently asked questions with ready-to-use predefined answers.
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included
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included
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included
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Keyboard Shortcuts
All frequently-used actions have their own keyboard shortcuts.
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included
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included
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included
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|
Attachments and File uploads
Allow users to send attachments in emails and during chats, in both directions.
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included
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included
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included
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Mail Accounts
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POP3 Accounts
Read emails from an unlimited number of POP3 accounts and convert them into tickets.
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included
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included
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Email Piping
Convert mails into tickets same second as they were received by mail server.
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included
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included
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SMTP Accounts
Send emails through your own SMTP server.
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included
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included
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included
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Chat Features
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Online/Offline Status
Show availability of your chat operators and choose custom start buttons for each status.
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included
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included
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Offline Messages
Show the contact form to visitors if there is no agent available for chat.
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included
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included
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Builtin Chat Buttons
Activate ready to use chat buttons prepared by our designers.
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included
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included
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Customizable Buttons
Fully customizable image or HTML buttons to fit your website's design.
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included
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included
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Customizable Chat Windows
Easy wizard will lead you through chat window customization.
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included
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included
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Sound Alerts
Agents and visitors are notified on new messages or chats by sound alerts.
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included
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included
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Visual Alerts
Desktop notifications let you know when you have a new email or chat message.
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included
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included
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Canned Greetings
Easily customize chat greeting messages.
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included
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included
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Concurrent Chat Sessions
Define how many concurrent chat sessions an agent can handle.
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included
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included
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Typing indicator
Both the visitor and the agent know when the other is typing a message.
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included
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included
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Psychic mode
Let agent to see visitor's message before he submits it. Agent can answer messages much faster.
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included
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included
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Proactive Chat Invitations
Engage more visitors and turn them into customers. Be the first who will invite them to chat.
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included
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included
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Chat Routing
Sophisticated routing algorithm will automatically route incoming chat messages to the correct agents.
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included
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included
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Waiting Queue
Notify waiting visitors of their queue position in the chat queue.
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included
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included
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Contact Form features
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Contact Form Builder
Easy to use and intuitive contact form builder, no coding skills required.
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included
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included
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included
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Custom Fields
Fully customizable form fields.
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included
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included
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included
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Custom Design
Each of your forms can have custom design. Choose from ready to use designs and pick your own color scheme.
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included
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included
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included
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File Uploads
Let customers share files with you in userfriendly contact forms.
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included
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included
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included
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Smooth Integration
Just copy and paste ready html widget into your website. No coding required!
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included
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included
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included
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Tracking
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Returning Visitor Identification
Allow agents to look up former tickets of visitors.
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included
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included
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Visitor history & transcripts
Support agents can make detailed notes about visitors and track all previous tickets.
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included
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included
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included
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Referrer Identification
Track where customers came from and how customers found your website.
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included
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included
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Visitor's Time Zone and Current Time
Show your agent the current visitor's time and time zone.
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included
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included
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included
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Geolocation
Accurate information about the geographic location of your website visitors
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included
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included
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Analytics
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Satisfaction Rating
Capture your customer's satisfaction after each chat or email. It's a quick way to identify helpful support agents in your team.
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included
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included
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included
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Online Visitor Monitoring
Get real-time, quick overviews about visitors currently browsing your website.
|
included
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included
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Online Visitors Map
See in real-time which countries the visitors browsing your website are coming from.
|
included
|
included
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Performance Reporting
Get detailed overviews about the performance of your support agents.
|
included
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included
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included
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Services
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Installation
Installation by our staff is free of charge. Just contact us to get free installation service.
|
included
|
included
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included
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Integration
Request free help with the integration of chat buttons into your website!
|
included
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included
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included
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Branding free
Replace LiveAgent logo in chat window and knowledge base footer with own text.
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$100
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$100
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$100
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How will I be billed for hosted account?
Your credit card will be billed just once a month. The price will be computed from the basic price and number of additional agents created in your account (e.g. for an Hybrid account with 2 additional agents, we will charge you $69/month). You can add or remove agents as you need, and we will compute the price on a daily basis (e.g. for a 10 days Hybrid account with 3 agents and 20 days Hybrid account with 5 agents the charge will be about $59).
There are no contracts or hidden fees, you just pay as you go.
Are there any hidden costs if I order the downloadable license?
No, there are no hidden costs. We will charge your credit card only once.
How is free account different from business account?
We want you to enjoy the full functionality of Live Agent. The only limit applied to free accounts is the number of tickets or chats created per month. Once you have reached the monthly limit of chats or tickets, you will need to upgrade your account.
Will I get invoices?
Yes, after we process your payment, we will send you invoice by email.
Do I need a credit card to try Live Agent?
No, just create your free account. You don't need to enter any credit card information. Once your account reaches the limit of free accounts, we will ask you to upgrade your account. If you do not upgrade it, we will simply suspend your account and you will not be charged.
Can I get a refund for my order?
Yes, you can ask for a refund for up to 30 days after placing your order. Just send an email to support@qualityunit.com with your order number. Our support will make a refund without further questions. Refund requests received more than 30 days after the purchase will be declined.
Where are your servers located?
Our servers are hosted by Liquidweb in US datacenters.
Licensing explained
A downloadable license can be installed on one URL only, but you can send/receive emails or put chat buttons on an unlimited number of domains.
Hosted account allows you to support a live chat button on an unlimited number of websites (domains) and receive/send emails from an unlimited number of email accounts.
How is your customer service?
We have a dedicated English speaking support staff available by phone, email or live chat 24 hours a day during all business days. We respond as soon as possible and generally resolve support requests within the same business day.
How will my order be delivered?
Right after the upgrade of your free account to a paid account, our system will regenerate your account license. Please allow for a short downtime (max 1-3 minutes) while we upgrade your account. Once your account is upgraded, you will be able to login to the system with the same username and password you used in the free period. We will subsequently charge the credit card entered every month. The monthly fee will depend on the number of agents you create in the system and your selected plan.
Security of your data
Our computer servers are protected by electronic security systems which control data center access and are accompanied by a full compliment of motion detecting security cameras which monitor the entire facility. The external walls of the data center facility are reinforced poured concrete.
Our software is updated regularly with the latest security patches.
