Postcards and Testimonials from our Customers
LiveAgent is fantastic, my customers like it, I like it and even my mother can use it.
We are a direct seller for mobile Solutions (SMS). www.smskaufen.com
You made the best Support-System! We have to handle about 5500 business customers and about 10.000 private customers. We tried a lot of systems, but no system was so easy, so perfect like yours! Thanks for that.
We are a Romanian IT consulting company (www.ka-te.ro) and besides consultancy we are also offering Remote Administration services. We have installed your software in one of the biggest medical company in Romania and it was really appreciated.
I have been using support centre for a month or so and I want to say its amazing, a truly professional product that has enabled my company to deal with emails far faster; professionally and efficiently than ever before.
Customer service is unmatched! Spoke to Live Agent immediately all the way through installation process! It was a no-brainer from my end. Zbynek took care of everything while staying in constant communication until completion. Much thanks!
We are very happy at www.webhostingsearch.com for recognizing giving unremarkable customer support
software. With this, we have awarded Quality Unit and Live Agent as one of the best and highly recommended web tools to date. Congratulations and hope to see more great offers soon!
Viktor of Quality Unit has gone above and beyond with his technical know-how and his prompt, ultra-friendly customer service! I'm so glad that I found Quality Unit and I look forward to our growing relationship as my online operation evolves.
Thank you for your follow-up. I already working with Support Center. The installation was easy! The Support Center is an excellent software. Now I am using the free version. In the future, certainly I'll upgrade to pay version. Very Thank You!
I am very pleased with the prompt and professional support that my team has received from QualityUnit. The software works well and there's a great support team behind it.
Guys, just wanted to congratulate on a fine piece of software. I haven't used POP too much but it's a pleasure to see this unprecedented attention to details. I came across free version of support center and it's just another nail in the coffin. You don't usually see such clean interface and again, attention to details. You really made my day :-) You probably should be called SUPER quality unit
Support Center can be purchased for running on your own server, or can be rented as a hosted application on Quality Unit's own servers. It's function is to provide a Helpdesk application to businesses who's own Support function works primarly through e-mail. Users drop you an e-mail, Support Center logs it and allocates it a ticket, and all actions on that ticket are recorded and actioned within Support Center's Ajax-based Web Interface.
It took me about 8 hours to get it up and running. In both cases the actual installation of SupportCentre was VERY easy. I must say you did a good job. My IT company uses Windows and is familiar with it, but I was giving linux a go and therefore it took so long - not to mention the experience I now have with linux.
I used ubuntu server and also tried ubuntu dekstop. The prodcut itselfis just great. It is very easy to use and at the same time comprehensive. The reason I have the free version at this point in time is to eval it and also I'm the only one in my company.
QualityUnit not only has a great software, but their customer service/support is superb as well. We had a number of technical issues to deal with and QualityUnit support was always there for us. They responded on time and helped us resolve all of our issues. I believe they go way beyond what their responsibility is.
I am impressed with the fast and helpful support that was included in the very affordable price for Support Center. The software is professional and easy to use. I can recommend Support Center to anyone interested in making their customer service better and more effective.
