Intuitive Helpdesk , Customer Support Software & Email Management
		Support Center is powerful and easy-to-use suport center and helpdesk software. It allows you to take control of your company inbox, and productively handle interactions between you and your clients. Very easy to learn and to use, intuitive, and powerful. Your support agents can easily read and reply the tickets, collaborate, and much more.. More screenshots...

			Cost (single license): $199  $99
			Language: PHP
			Platforms: Linux, *BSD, Unix, Windows

Support Center = Productive Email and Communication Management

When you do business over internet, you need to communicate with your visitors and customers. Do you know there's a better way to manage your company inbox instead of the old-fashioned way - fighting through a cluttered, spam-ridden inbox in a program like Outlook?

A program like Outlook works great for one person, always in the same location. But what if you have more than one person handling customer emails? Maybe you as a manager want to check what your support staff wrote. Maybe you have diverse teams that share the responsibility of handling customer support.

Enables support staff collaboration
When you have multiple support agents, you need a solution that will enable them to collaborate. When agent is on vacation or out of work, somebody else has to be able to take over his work.
With Support Center, your agents choose available tickets from the queue. You can escalate or forward ticket to other agent, comment it and much more.

Easy track of past communication
When solving the problem, it is necessary to know the history of communication with customer. Emails in Support Center are organized in Tickets - one ticket is one issue containing whole communication back and forth.

Emails organization
Automatically organize emails into different Queues. You can create queue for every group of emails you need.
For example, you can have one queue for emails from PayPal (payment notifications), one queue for support emails for every product, queue for sales emails, queue for resellers, queue for your private emails, queue for SPAM, and so on.

Very intuitive and easy to use
We believe that less is more. Most software is too complex. Too many features, too many buttons, too much confusion. We aim to build easy to use web-based product with elegant interface and thoughtful features. We’re focused on executing on the basics beautifully.
does only things that are necessary, and it does them well.

We are software company with more than two thousand clients, 20+ people involved in communication with customers, handling more than two houndred emails a day.
From technical support emails, to special products support, resellers and business relations emails.

For more than two years we were using one of the market leading Helpdesk product from undisclosed vendor, and evaluated few other products, but we were never satisfied.
All of them were way too complex, too complicated, too difficult to use, too slow, with serious errors.

We needed something fast, simple, and effective.
Being a development company, it is natural that if we coudln't find a solution, we decided to make one by ourself - a perfect product.

is far from being absolutely perfect, but it's better that any competition in the things that are important - handling customer emails quickly and effectively.

AJAX based Web 2.0 Rich User Interface for smarter, faster and more efficient work. This technology was pioneered by Google GMail and other similar applications. Intuitive and easy to use virtually no learning necessary, Support Center is simple and easy to use. You can start your own support center and manage your emails in minutes.

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Unlimited email accounts and agents in every license. Unlimited e-mail accounts means that Support Center can handle all your company's mail accounts and email communication. You'll not need to buy additional licenses if you want to add more accounts or agents.

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Multi-lingual and CSS Stylesheets based you can translate Support Center to your own language. Additionally, easily change colors, font styles & sizes in Stylesheets

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Fast and robust email parser handles parsing over 500 emails per minute (depending on configuration, network speed, etc.) including attachments.

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Miltiple Encoding and Languages Support Send and receive emails with different character encodings, including eastern european languages, japanese, chinese, russian, etc. in both email subject and body. User can switch between different types of languages at login time. Currently is SupportCenter translated into English and Slovak language. Translation to new language can be done by translating of one text file within less than 2 hours.

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Powerful email management   Support for Text & HTML emails, files and attachments view and attach images, files and documents to your emails   Emails can be organized in Queues organize emails into different queues using powerful parsing rules   Email priority categorize and solve emails by their priority

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Public API (Application Programming Interface)- allows you to build own add-ons or hook SC into your own programs. It enables you to interconnect Support Center with other systems without need to work with its code. API documentation will be available upon request

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Email quality checks (optional) Support Center can automaticaly verify email address of the sender, allowing you to filter out SPAM, emails from non-existent domains or email addresses.

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Real time reports display statistics of your agents, their performance, tickets received and solved, etc.

No setup fees and no monthly charges   Technical support and one year upgrades included   No risk! 30 days money back guaranty

is the first step to a greater solution, that will cover every aspect of working with the customer. Planned modules    FAQ & Knowledge Base Knowledge Base will help your customers find answers to their questions before sending emails to you, thus saving a lot of support load. It will be possibel to create multiple knowledge bases and FAQs, public and private.    Live Help live support system for Web sites will allow your visitors to chat with your support staff. Its functions will include unlimited operators, unlimited departments, chat initiation, click tracking, Web site traffic monitoring, and more.    Troubleshooter wizard will allow you to create Troubleshooting wizard, leading the customer to the solution through the series of questions and answers. Similar to Troubleshooter in Microsoft Windows.    Download Manager will allow you to manage content you provide for download - eBooks, docummentation, files, software, product executables. It will contain download protection system with member's area for delivering e-goods after client purchases.    To Do organizer Agents will be able to create To Do lists with tickets, global or agent-specific, to keep track of all the things that need to get done. Are you missing some feature? We are open to your suggestions. Check or Suggest features for the new version here. Check previous changes in Changelog.

	UNIX/Linux, BSD and Windowsplatform
	PHP version 4.3.1 or higher
	MySql Database version 4.1 or higher
	Internet Explorer or Firefox/Mozilla browser

Support Center single installation license    Order Now! $ 99	What you'll get: - Support Center software - free installation (you can install it also   by yourself using simple wizard) - technical support by e-mail - free updates for one year - community forums available
Hosted SupportCenter hosted version of SupportCenter    Order Now! $19/month	What you'll get: - Hosted Support Center software - free installation - technical support by e-mail and phone - unlimited free updates - unlimited number of support agents - unlimited number of mail accounts - unlimited number of mail queues - unlimited number of parsing rules - community forums available - own domain in form {your_account}.supportcenterpro.com ... and much more
Customizations and Conversion of your existing tickets We can help you to convert your existing mail communication into Support Center - you can migrate without loosing your data. We are able to make special customizations to SupportCenter, which will meet all requirements of your bussiness environment.    Contact us
! Promotion price ! $99 for single license or $19 for hosted release of SupportCenter is a special promotion price introducted upon release of new version of Grab a chance to get your copy for this special price, we will increase it soon.
Single installation licence - allows you to install and use the system on one website/domain. You are not allowed to have more than one installation. One installation can handle unlimited email addresses, email domains and agents.