Sales FAQ

Simply go to the Purchase page, choose the product and optional addons, and click on the Purchase button.
You will be directed to the payment processor page, where you’ll pay for the product.
Right after the purchase you will receive confirmation email with access to our member’s area. There you can download the application and install it on your server.

We support majority of payment options, including credit cards and PayPal.

All payments for our products are handled by SWREG (www.swreg.org) - our payment processor. SWREG is a part of Digital River, a respectable commerce solution provider.

If there’s no problem with your order, it is processed instantly and you’ll receive confirmation email with access to our member’s area few minutes after payment.

If you didn’t received your confirmation mail, it could be blocked by your spam filter. Check your Spam folder, or contact our support to request member’s area access. Don’t forget to send us also your order number for easy identification of your order.

Of course. We have dedicated support staff that is here for you - to answer all your questions and solve your problems.
The only exception is the Starter license, for which we do not provide any support.

Except our support, you can find valuable help also in our forums and knowledge base documentation.

Yes, we can install the software on your server for free. Just contact our support after the purchase.
You’ll receive more detailed information about this option in your order confirmation email.

Yes, we have 30 days money back guarantee. If for any reasons you are not satisfied with our product, you can return it within 30 days from the purchase and we’ll refund your money - no questions asked.

Post Affiliate comes will full, unencrypted source codes for the PHP server part. Client part is written in JavaScript using Google Web Toolkit, there are no source codes for the client.
Since Post Affiliate 4 has plugin architecture, we don’t recommend you to hack our code. Write a plugin instead or ask us to do so. This way you can keep your changes separated from our code and be safe with future updates.

What is possible with plugins
Plugins can add or modify any functionality on panels, or backend processing. In a short time we will publish documentation and samples for developing plugins or making API calls.

There are two things to explain:
Upgrades are upgrades from lower to higher edition, for example from Xpress to Pro. You can always upgrade from lower to higher edition, the cost of the upgrade is difference between the prices. The upgrade can be purchased on the Upgrades page.

Updates
mean uptading the software to the newest version. Newest version can be downloaded from your member’s area.
The availability of updates depend on the license. Leased license holders get updates and support for the entire license tenure, while Owned license holders get 6 months of updates free, after that they can extend this period to next 6 months for a small fee ($ 30).

No, it is not possible. Xpress is “smaller” version of PAP, and you cannot upgrade from higher version to smaller.
You can upgrade from PAP 3 to PAP 4 Professional.

Yes, when PAP 4 Professional edition is released, it will contain data migration wizard that will migrate all your data from version 3 to version 4. The process will be simple, there’ll be no work on your end.

Yes, you can do it anytime. Just check our Upgrades page.