Intuitive helpdesk software

Why to use Support Center?

Support Center = Productive Email and Communication Management

When you do business over internet, you need to communicate with your visitors and customers. Do you know there's a better way to manage your company inbox instead of the old-fashioned way - fighting through a cluttered, spam-ridden inbox in a program like Outlook?

A program like Outlook works great for one person, always in the same location. But what if you have more than one person handling customer emails? Maybe you as a manager want to check what your support staff wrote. Maybe you have diverse teams that share the responsibility of handling customer support.

Enables support staff collaboration

When you have multiple support agents, you need a solution that will enable them to collaborate. When agent is on vacation or out of work, somebody else has to be able to take over his work.

With Support Center, your agents choose available tickets from the queue. You can escalate or forward ticket to other agent, comment it and much more.

Easy track of past communication

When solving the problem, it is necessary to know the history of communication with customer. Emails in Support Center are organized in Tickets - one ticket is one issue containing whole communication back and forth.

Emails organization

Automatically organize emails into different Queues. You can create queue for every group of emails you need. For example, you can have one queue for emails from PayPal (payment notifications), one queue for support emails for every product, queue for sales emails, queue for resellers, queue for your private emails, queue for SPAM, and so on.

Very intuitive and easy to use

We believe that less is more. Most software is too complex. Too many features, too many buttons, too much confusion. We aim to build easy to use web-based product with elegant interface and thoughtful features. We’re focused on executing on the basics beautifully. Support Center does only things that are necessary, and it does them well.

Support Center history - our story

We are software company with more than two thousand clients, 20+ people involved in communication with customers, handling more than two houndred emails a day. From technical support emails, to special products support, resellers and business relations emails.

For more than two years we were using one of the market leading Helpdesk product from undisclosed vendor, and evaluated few other products, but we were never satisfied. All of them were way too complex, too complicated, too difficult to use, too slow, with serious errors.

We needed something fast, simple, and effective. Being a development company, it is natural that if we coudln't find a solution, we decided to make one by ourself - a perfect product.

Support Center is far from being absolutely perfect, but it's better that any competition in the things that are important - handling customer emails quickly and effectively.

Key Features

AJAX based Web 2.0 Rich User Interface

for smarter, faster and more efficient work. This technology was pioneered by Google GMail and other similar applications.

Intuitive and easy to use

virtually no learning necessary, Support Center is simple and easy to use. You can start your own support center and manage your emails in minutes.

Unlimited email accounts and agents

in every license. Unlimited e-mail accounts means that Support Center can handle all your company's mail accounts and email communication. You'll not need to buy additional licenses if you want to add more accounts or agents.

More about SupportCenter features

Other Features

• No setup fees and no monthly charges
• Technical support and one year upgrades included
• No risk! 30 days money back guarantee

Development in progress

Support Center is the first step to a greater solution, that will cover every aspect of working with the customer.

Planned modules

Do you miss some features? Let us know - we want to be better! (and you'll get the updates of course.. )

You can check previous changes in Changelog

Requirements

• UNIX/Linux, BSD and Windowsplatform
• PHP version 4.2.x or higher, mbstring extension
• MySql Database version 4.1 or higher
• Internet Explorer or Firefox/Mozilla browser
• PHP extensions - most hosting accounts support either mbstring extension (required) or iconv extension (recommended)

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