Intuitive Helpdesk, Customer Support Software & Email Management
Support Center is a thorough, and easy-to-use support center and helpdesk software. It allows you to take control of your company inbox, and productively handle communication between you, and your clients.
Quality Unit’s Support Center is very easy to learn, and easy to use; this software is intuitive, and powerful. Your support agents can easily read and reply to the tickets, collaborate, and much more..
- Cost (single site license) $199
- Language: PHP
- Platforms: Linux, *BSD, Unix, Windows
Why Choose Support Center?
Support Center = Productive Email and Communication Management
Doing business over the internet requires communication with customers in a timely, organized fashion. Cluttered, spam-ridden, single user email programs, like Outlook, just don’t cut it.
If your company has more than one person handling customer email, what is needed is an organizational solution that will allow for different levels of use. Management may need to have the ability to access employee email from another desk. Multiple work shifts, teams, or work groups sharing responsibility for handling customer support require a different email program model.
Enable Support Staff Collaboration
With multiple support representatives, a collaborative email solution is essential. The ability to access email by multiple users, and share work load, saves time and money.
With Support Center, customer service representatives choose available tickets from the queue. The ticket can be forwarded to other representatives, comments and notes can be generated, and it’s easy to track previous communications. Those are only a few of the many features that Support Center offers.
Email in Support Center are organized in Tickets; one ticket is one issue containing the entire string of communication in that has occurred between the customer and any company representative or staff.
Email Organization
Support Center automatically organizes email into different Queues. A queue can be created for any type of grouping. For example, one queue can be created for email from PayPal (e.g. payment notifications,) one queue for support email, by product, one for sales email, a queue for resellers, and yet another for personal or private email. The possibilities are limitless.
Intuitive and Easy to Use
We believe that less is more. We aim to build an easy to use web-based product with elegant interface, and thoughtful features. We’re focused on executing the basics with ease and simplicity.
Key Features
AJAX based Web 2.0 Rich User Interface
Smarter, faster, and more efficient to use, AJAX was first beta tested and used in a high profile manner by Google GMail.
Intuitive and Easy to Use
Support Center is simple and easy to use; there is virtually no learning curve involved. Have a user-ready support center in place and begin managing email in minutes.
Unlimited Email Accounts and Agents
Unlimited email accounts in Support Center can handle all of your business email account needs. Unlimited email accounts are included with the software license.
Requirements
- UNIX/Linux, BSD and Windowsplatform
- PHP version 4.2.x or higher, mbstring extension
- MySql Database version 4.1 or higher
- Internet Explorer or Firefox/Mozilla browser
- PHP extensions - most hosting accounts support either mbstring extension (required) or iconv extension (recommended)