Intuitive helpdesk software

Custom fields

Once you define them in settings, custom fields are accessible above each support ticket. Custom fields are a great time savers. They allow you to attach important information about a client to his email address and thus minimize time consuming searching of old tickets for the needed information

In SupportCenter, custom fields are completely customizable under Settings -> Custom -> Fields, where you can define:

• Name of the field
• Field element type (e.g. text field, select, textarea etc.)
• Related to Ticket or User (email address)
• Who should see custom fields (Agents, Customers or both)
• Field position

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