Custom fields
Once you define them in settings, custom fields are accessible above each support ticket. Custom fields are a great time savers. They allow you to attach important information about a client to his email address and thus minimize time consuming searching of old tickets for the needed information.
In SupportCenter, custom fields are completely customizable under Settings -> Custom -> Fields, where you can define:
- Name of the field
- Field element type (e.g. text field, select, textarea etc.)
- Related to Ticket or User (email address)
- Who should see custom fields (Agents, Customers or both)
- Field position
