Intuitive helpdesk software

Escalation Rules

Escalation Rules will help you automatically monitor status of all your tickets. Example of use is, that system will change automatically tickets with status "Awaiting reply" into Resolved in case customer will not reply e.g. within 5 days. Another example can be, that spam tickets will be deleted after 7 days in case they are in queue Spam automatically. Escalation rules gives you also a power to control your agents, if every ticket was answered on time, regarding your SLA.

<< Back to Features