Intuitive helpdesk software

Knowledgebase + powerfull suggestion algorithm

To share your knowledge about your products or services with customers is the most important thing in Internet marketing and support.
If your customers are informed about every feature of your product in efficient way, you will save a lot of money and time spent on support.
Content of your knowledges should help you also to increase your site ranking if you will publish it for your customers in SEO optimized way.

SupportCenter Knowledgebase module organizes all your knowledges in easily editable tree (unlimited number of levels).
Content of public knowledges can be generated from templates as simple HTML files organized into directories.
Generated directory structure copies the tree structure defined in knowledgebase module.
Design of generated files can be fully customized and integrated into your existing web site.

Example of link generated by our knowledgebase:
http://support.qualityunit.com/knowledgebase/supportcenter/supportcenter-introduction.html
(As you can see we use no IDs or parameters in URL, but the real names of articles in knowledgebase = one of SEO optimizations)

For each article in Knowledgebase module you can define metadescription and own url.


The most important part of knowledgebase is suggestion algorithm, which tries to identify for each content the best matching entries from knowledgebase.

When you can offer knowledgebase suggestions ?
1. in submit ticket forms
User will receive suggestions during typing of his ticket, so he can find solution to his problem before he will submit his ticket

2. Knowledgebase search
We try to find always the best matching content to search query entered by customers

3. Similar entries to opened knowledgebase content
We try to help customers to navigate through knowledgebase not just through menu, but also we offer next 10 similar entries from knowledgebase to selected article.

4. Notification mails
You can add into your notification mails variable, which will be replaced automatically with suggestions from your knowledgebase.
In this way you can send in confirmation mail about received ticket also suggestions from knowledgebase.
Your customer can find solution before you will have time to reply his mail.


Our Knowledgebase power is not just in a way, how we present knowledges to users, but also in a way how you can enter content into it.
You can edit knowledgebase entries with easy and fast WYSIWYG editor with support of attachments and images.
Editor offers also styles, which can improve layout of your knowledgebase content.
It was never easier to publish your ideas into your website.
If you like, you can even use knowledgebase as easy to use content management system for building of content on your website.


If you want to see this module in action, just visit our Knowledgebase

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