Download link will be emailed to you. Free version has full functionality, but allows only 1 support agent / email account
Bi-Directional Mail Gateway
If your agents needs to answer tickets of your customers also in time, when they can't be logged into SupportCenter,
SupportCenter allows them to answer tickets also by standard mail clients.
It was never so simple to answer tickets by mail client and still have full history of your answers stored in SupportCenter.
We implemented for your agents Bi-Directional Gateway of mails.
Main features of Mail Gateway:
- agents can define own conditions, when customer mails from specific tickets should be forwarded to their personal mailbox
- agent can define unlimited number of such conditions
- mail from customer will be forwarded to each of your agents, which defined, that they want to receive mails of such kind (e.g. from Queue1, with status X, owner Y and priority Z)
- Agent can answer such mail by standard mail client back to SupportCenter, his answer will be recorded in ticket, ticket will change status to Awaiting Reply automatically and SupportCenter will forward agent's answer back to user
