Intuitive helpdesk software

Ticket Filters

Power of every helpdesk software is, that agents see just tickets, which they want to see.
They don't need to waste time by searching in tickets, where they have no responsibilities.
SupportCenter offers to every agent to define unlimited numeber of personal filters with option to change predefined filters by one click.

Example of usefull filter, which needs agents daily can be:
Show me just new tickets changed in last 30 days with status New, Work in progress or Customer Reply,
which I answered before, are not assigned to any agent or are assigned to me
- all such tickets should be ordered by due column and should be displayed 100 tickets per page.

Every agent can store such filter under own name and can access it very quickly by one click under tickets menu link or from select box in tickets list form.

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