Support Center - helpdesk software  <<  QualityUnit
 
Support Center - product box

Purchase Support Center

Option Price    
-  No licenses, I want only some of the optional products & services

Support Center license

$ 99  
SupportCenter - Single domain license
Single installation license - UNLIMITED explained: Each installed instance of the program requires its own license. One installation can handle unlimited number of concurrent online agents, domains, queues, mail accounts.

Support Center UNLIMITED hosted version

$ 29
monthly
Hosted version of SupportCenter Unlimited
We will host SupportCenter application on our servers. You can start almost immediately without need to configure anything.
With hosted version you'll get unlimited online support agents and mail accounts, 10GB of disk space and 10GB of network traffic per month, unlimited number of email queues and parsing rules.
Your domain will be in form {your_account}.supportcenterpro.com or www.[yourdomain].com
$ 15
monthly
Hosted version SupportCenter Limited edition (3 online agents)
We will host SupportCenter application on our servers. You can start almost immediately without need to configure anything.
With hosted version you'll get maximum 3 online support agents and mail accounts, 1GB of disk space and 1GB of network traffic per month, unlimited number of email queues and parsing rules.
Your domain will be in form {your_account}.supportcenterpro.com or www.[yourdomain].com
$ 39
monthly
Hosted version of SupportCenter Unlimited + LiveAgent
We will host both applications on our servers. You can start almost immediately without need to configure anything.
With hosted version you'll get unlimited online support agents and mail accounts, 10GB of disk space and 10GB of network traffic per month, unlimited number of email queues and parsing rules.
Your domain will be in form {your_account}.supportcenterpro.com or www.[yourdomain].com

Click here if you are interested in discounted multi-product bundles

Multi products bundles

$ 160  
Support Center Unlimited + LiveAgent Single domain
save $29 on this bundle
You'll get two products for discounted price. LiveAgent is powerful online chat software that allows you to communicate and watch your visitors in real-time, provide live customer support and manage your support staff
$ 180  
Support Center Unlimited + Post Affiliate Pro
save $18 on this bundle
You'll get two products for discounted price. Post Affiliate Pro is very powerful affiliate tracking software. Easily set up and manage your own affiliate program for your business. This fully automated and flexible system allows you to attract, motivate, and reward affiliates who grow your business.
$ 250  
Support Center Unlimited + LiveAgent + Post Affiliate Pro
save $38 on this bundle
You'll get all three products for discounted price.


Optional products and services

Additional options

+ $ 100   Branding Free
Allows removing links to our site from your installation of Support Center.
What is it?
This allows you to remove all QualityUnit/Support Center branding from this Support Center
installation. This refers to the copyright information in the footers only. The logo may be changed without
purchasing the Branding Free license.
+ $ 40   Upgrade of Support Center by our staff
What is it?
We'll perform upgrade of your installation of Support Center to the newest version.
Note: This is price for the support work on making the upgrade by our staff, upgrades (files) of Support Center are free and you can download them in our member's area.
Do I need it?
You can use this service if you want to save your time and work.
+ $ 200   Setup & Full Configuration of Support Center
What is it?
Setup & Full configuration means installing helpdesk on your server, set up the mailboxes (receiving and sending emails), agents (support staff), queues (departments) and parsing rules for emails.
Do I need it?
If you are new to SupportCenter, and you don't want to study documentation, this service will save you time. The most work with Support Center is the initial configuration - connecting to the mailboxes, etc. We can save you a lot of work and you can be sure it is done right.
+ $ 80   Setup & Full Integration of Live Agent (for bundle including LA)
What is it?
Integration means adding Live Agent to your website, so that it display agent status (online/offline) and allows visitor to initiate chat.

If you select this service, our technicians will integrate and setup Live Agent with your
website according to your instructions.
Do I need it?
You don't need it if you have some understanding of HTML. Placing code onto your website is described in our Knowledge Base.
However, if you are not technically proficient, or you want to save your time, you can order professional setup & integration from us.
+ $ 199   Full Integration of Post Affiliate Pro (for bundle including PAP)
What is it?
Integration means connecting PAP to your payment system, so that it tracks clicks and sales/leads.

If you select this service, our technicians will integrate Post Affiliate Pro with your
website / shop / payment system.
Do I need it?
You don't need it if you have some understanding of HTML. PAP contains Integration Wizard that will give you step-by-step instructions for what to do.
However, if you are not technically proficient, or you want to save your time, or you use some non-standard payment system, you can order professional integration from us.
+ $ 80   Design package for Post Affiliate Pro (for bundle including PAP)
What is it?
If you select this service, our technicians will customize the design of affiliate signup form
and affiliate panel to match your website according to your instructions.
This gives your PAP installation profession look as a part of your website.
Note: this service includes most common design changes requested by most users. If your design requires very advanced customizations, they will be charged extra depending on the amount of work spent.
Do I need it?
It is important to have professionally looking affiliate program. It increases the confidence of your affiliates and helps you in affiliate recruitment. However, if you understand HTML, you can change the design also by yourself, it is fairly simple.


Additional support + maintenance options

Standard email support and our forum is always available for you for free. This section is about special value added support.

    No, thanks
    monthly $80
    quarterly $200
  save $40
    semiannually $380
  save $100
    yearly $740
  save $220
    Paid periodically.
Maintenance & priority support  (Recommended)
This service adds advanced maintenance of your running helpdesk system. We will act as your program administrator, configuring the system according to your specifications.
Note: If you use this service, you don't need to order Setup & Full Configuration of Support Center, it is already included in this service.
What is included?
This service includes maintenance of your helpdesk system, free upgrades to newest versions and priority help in case of problems.
  • configuration of mail accounts, queues and parsing rules - our technician can set up your campaigns according to your specification
  • configuration of notifications - our technician can configure the system for you
  • priority support
  • consultations
  • small programming changes in the system (customizations)
  • free upgrades to the newest version made by our technician
  • for up to 6 hours monthly amount of work.

Do I need it?
You don't need it if you want to dedicate your time to fully manage the system.
However, as a new user, you don't know all the system capabilities and possible ways to configure your mail accounts, queues, parsing rules, etc. We have deep knowledge of SC, so we can help you configure what you want, or consult the possibilities with you.
With this service you can be sure that anytime - when there is a problem, or you want to create new notification or parsing rule - you have a partner ready to help you.
 
 
  Total: $

Ordering on our site is very simple:
- You place and configure online order through this screen
- After clicking on Proceed you will be directed to the secure shopping screen
- You enter your payment details in the SWREG payment processor
- Right after the payment you'll get access to our member's area, where you can download your software