Intuitive helpdesk software

Hi, I have been using support centre for a month or so and I want to say its amazing, a truly professional product that has enabled my company to deal with emails far faster; professionally and efficiently than ever before

Before bought your product I tried many “similar” products, I have to say NONE of them matched the features your software offered even if I was to pay several thousand.
This is such good value I really wish I bought it years ago, I would have saved a lot of time and money

Thanks Again

SupportCenter is a full featured helpdesk / trouble ticket system as well as a feature rich knowledgebase manager.
I’ve been meaning to write a quick post about these guys for a while now as its a great piece of software for a great price- the full version costs only $99 and they have a free version too.
We switched to SupportCenter after having some issues with Kayako.
Kayako was great software too, but it’s encoded and required a performance robbing decoder that affected the entire server.
That and Kayako’s customer service sucks.

To read complete testimonial click here:
http://www.jccommerce.com/2008/04/10/supportcenter-helpdesk-knowledgebase/

Hi Viktor

Yes, we have installed it without any problem. I have to be honest with you, it was not the first time My colleague Adrian Staicu has translated it in Romanian and grace to your system he has also received a free license.

We are a Romanian IT consulting company (www.ka-te.ro) and besides consultancy we are also offering Remote Administration services. We have installed your software in one of the biggest medical company in Romania and it was really appreciated.

Now, we would also like to install on our web server in order to be used for our remote admin clients. I have to be honest with you and tell you that initially we wanted to develop such a software but after we have found yours we realized that it is exactly what we were looking for and that it copes with all our requirements.

Thank you,

Over in Slovakia, Quality Unit provide a number of tools for WebMasters - but also offer a wonderful Helpdesk packaged called Support Center. Support Center can be purchased for running on your own server, or can be rented as a hosted application on Quality Unit's own servers. It's function is to provide a Helpdesk application to businesses who's own Support function works primarly through e-mail. Users drop you an e-mail, Support Center logs it and allocates it a ticket, and all actions on that ticket are recorded and actioned within Support Center's Ajax-based Web Interface. You've then got a full audit trail of how you dealt with an issue from the user reporting it to you closing it off as resolved. If you're an IT Department or Support provider with no formal Helpdesk in place yet (and an Excel spreadsheet doesn't count as a Helpdesk...) then Support Center is low-cost, easy to implement, and will help you manage your Support offerings very quickly. I recently undertook a Group Test of Helpdesk applications for a customer, and Support Center came out as my pick based on it's ease of use and cost. Again, Support is superb - a good standard of English speaking and with no language problems - e-mails are responded to very quickly and bug fixes (and even feature requests) are implemented at a stunning speed.

Hello Viktor,

I just wanted to tell you thank you very much for helping us get this setup and working properly. I know we were being pretty demanding, and we apologize for that. Now, everything seems to be working correctly, and all is well.
So, thank you from the bottom of our hearts, we truly do appreciate you going beyond the call of duty and helping us so quickly and effectively. So for now, I hope we won't have to talk too much, but if I do, I know there is a reliable person on the other end willing to help out with any problem that we may have.

Thank You very, very much.

Best Wishes,

Dear Viktor,

i'm going to translate also Live help and i'll send you both file as soon as possible.
I'll do that also for your very precious support, and patience for all my requests they're not finished yet ...

Kayako is a very good product, but, for me, lack of some important features.
Once for all: the simplicity!
It has many little bugs in some very important features.
And upgrade policy isn't that better: always IMHO if there's an important bug (in my case sometimes my customers e-mail aren't redirect to my email account) you cannot pay to fix that !

For me a support center should be SIMPLE, ROBUST, EFFICIENT, as your SupportCenter IS !
It's true that there's some little things to fix and improve also in your Software, but your SUPPORT is totally AMAZING so i trust in your TEAM and i'll know that if there's something wrong you will be always NEAR me to help!

One pray: PLEASE leave it SIMPLE, ROBUST, EFFICIENT!

hth
Thanks for all !
ciao !

Hello!

We are a direct seller for mobile Solutions (SMS). www.smskaufen.com
You made the best Support-System!
We have to handle about 5500 business customers and about 10.000 private customers.
We tried a lot of systems, but no system was so easy, so perfect like yours!

Thanks for that.

Guys,
just wanted to congratulate on a fine piece of software.
I haven't used POP too much but it's a pleasure to see this unprecedented attention to details.
I came across free version of support center and it's just another nail in the coffin.
You don't usually see such clean interface and again, attention to details.

You really made my day

You probably should be called SUPER quality unit

Hello Viktor,

Several weeks ago I started evaluating helpdesk solutions and obviously started by looking at products which have been in the market for some time and have an extensive user base.

After two weeks of looking and with my mind virtually set on another solution, I accidentally came across Support Center. I decided to give it a quick try as a final pass in my decision process even though I was looking for something more conventional (i.e. a non-Gmail feel).

From the very outset, I received excellent assistance - every question I asked was promptly answered - and this encouraged me to give the product a thorough evaluation after a week of delayed or no answers from other vendors.

I have to say that it is an exceptionally simple product to install, it worked from Day 1, does exactly what you claim ... and is incredibly intuitive which is probably the most important consideration of all.

After trying several products and having difficulty installing them, I found this a revelation. Any system that can be installed and made to run properly by a non-technical person deserves huge success. Well done!

It took me only three days to forget about other options and my personal bias towards conventional systems, and purchase a full Support Center license. I would gladly have paid the same that other products charge - price was not one of my criteria!

Naturally, my decision was tempered by the exceptional support you've provided - I cannot recall when I last had support of that calibre from anyone ... and we work with some excellent vendors. And it hasn't stopped with my purchase as it does with many companies. Your guidance in installing the new knowledgebase module has been exceptional.

Thank you so much!

I'm now looking forward to providing our own customers and affiliates with better service via Support Center.

Viktor of Quality Unit has gone above and beyond with his technical know-how and his prompt, ultra-friendly customer service!
I'm so glad that I found Quality Unit and I look forward to our growing relationship as my online operation evolves.

Warmly,

QualityUnit not only has a great software, but their customer service/support is superb as well.
We had a number of technical issues to deal with and QualityUnit support was always there for us.
They responded on time and helped us resolve all of our issues.
I believe they go way beyond what their responsibility is.

Thanks a lot.

Dear Viktor,

I it took me about 8 hours to get it up and running.
In both cases the actual installation of SupportCentre was VERY easy.
I must say you did a good job.
My IT company uses Windows and is familiar with it,
but I was giving linux a go and therefore it took so long - not to mention the
experience I now have with linux.
I used ubuntu server and also tried ubuntu dekstop.

The prodcut itselfis just great. It is very easy to use and at the same time comprehensive.
The reason I have the free version at this point in time is to eval it and also I'm the only one in my company.

Hello!

Thank you for your follow-up.
I already working with Support Center. The installation was easy!
The Support Center is an excellent software.
Now I am using the free version.
In the future, certainly I´ll upgrade to pay version.

Very Thank You!

Martin,

I'm very pleased with SupportCenter.
I had a similar problem to Jeff but it didn't take long for PHP to be compiled with iconv support.

The script is now fully installed and operational at: http://www.contact-support.co.uk

Thanks

Whoo-Hoo... YeeHaw
Just installed the full version this morning.

Outstanding product

Viktor,

Thank you for your swift and good support.
I must say that I have never before encountered a service this adequate.

Thank you very much.

Greetings,

Hi,

I'm impressed! The new reporting features are superb!
Really impressed by your constant updates - my congratulations to you and the team for such a great product.

Regards,

Viktor,
You are the man!!!!!!!!!!!!!
This is something that I asked for the first time when I started to test the system, it is perfect now!!!!!!!
Users won’t need to scroll down to refresh or to go to the next series of tickets, AWESOME!!!!!!!!!
I LOVE YOUR SYSTEM!

As an administrator of a huge gaming network, with over 250,000 registered players, i decided to offer my players a new form of support, a so-called ticket system.

My eyes fell upon Qualityunit's SupportCenter.

I checked out the website, decided that i liked the looks of the panel, and went straight in, for a demo-session. Everything seemed to work flawlessly, but i couldn't find some answers to my questions.

That's when my mouth fell open. I clicked "Live Helpdesk", and "vzeman" welcomed me to the chat. He asked how he could help me. In stead of the regular 'i can only help you with predefined questions'-treatment, i got answers to all my questions, even when i said i am still considering NOT using the Support Center.

Vzeman explained me the 'why' of this product, and helped me explain how valuable it is for a professional organisation to show a good support-desk. After 30 minutes of (pretty personal) talking, I called my colleages, and we decided to purchase Qualityunit's SupportCenter.

Paid by paypal, download-link ready instantly, uploading to my servers started, basic installation done. Easy as that....BUT

After that i went down the drain. I'm a professional on Windows 2003 Server based system, but my webserver (freeBSD), was something i never touched.

I couldn't get SupportCenter running in the full functionality. After 3 minutes in the Live-helpdesk Vzeman offered a call with skype. We called over 35 minutes, just to find out it wouldn't simply work with the current files, and my current O/S (FreeBSD).

What you are about to read, is something i have never EVER witnessed before. Vzeman spent over 1,5 hour to rewrite the scrips so that they WOULD work with my server computer.

With no doubt, this company has the greatest support ever, and they make the term "unlimited technical support" blow you mind. I can't actually believe that they spent 1,5 hours of script rewriting, just to 'satisfy' their customers.

Unbelievable, Truly splendid, EXCELLENT SERVICE!

I will recommend your products to all my colleages and affiliates!

Sincerely,